Other Interesting Features

Other Interesting Features

Looking for the bare minimum and don't want to provide your customers with a live agent? We can set up your phone lines to be as automated as you would like. From menu prompts to general voice recordings, we can make the phone call as seamless as possible without the use of human interaction.
Allegheny Answering Service is equipped with state-of-the-art software and technology that focuses on security and privacy. Along with our HIPAA compliant trained agents, we are able to handle anything that comes our way, leaving you rest assured that your information is safe with us.
Allegheny Answering Service is fully PCI compliant. We are capable of processing credit card transactions over the phone. Our technology allows us to collect credit card information without leaving any record or trace of this private data
Every call is recorded for quality assurance purposes along with a caller ID to match it. Along with each call sent, is a logged message of each transaction our agents made or any additional information that our client may need. If you happen to have an inquiry to listen to a certain call, we can send that to you via a secure and encrypted email.
With staff on hand 24/7/365, we are able to help our clients with many tasks once they leave for the day or if they are simply just busy. Email and Fax Management support is offered to all clients. The only thing you need to do is to forward us your number or account and we can send instant replies along with taking care of the things that you do not have time to handle. We can send quotes, set appointments, answer general questions, provide customer service, and whatever else you may need.
Someone in your office on medical leave? Need assistance with a fundraising/general event? Just need someone temporarily to answer your calls? If you answered yes to any of those questions, we are more than happy to help you! We have no long-term contracts and instead go by 28 - day service agreements, meaning if you want to cancel, you only need to give us a 28 - day notice, how easy is that?! You can even stay a customer of ours if you only need us at certain times of the year. All you must do is give us notice to suspend your account, so you pay nothing until you restart the next season. This is perfect for seasonal businesses, annual fundraisers, and summer vacation periods where your office may be short staffed.

According to Facebook,

"The need to stay connected has become an integral part of our everyday lives, so the use of smartphones in addition to tablets and laptops is becoming increasingly common. As people use multiple devices to discover information and products, advertising strategies have to change to keep up. Businesses need to understand the new ways people are showing interest in products."

Frequently Asked Questions

Visit our Frequently Asked Questions to learn more about our services.

 

View FAQs

Contact Us

Supervisors are on staff 24/7/365. Please feel free to reach out at anytime by giving us a call, sending us an email, or sending a request online by clicking the link below.
 

Contact Us