Other Interesting Features

Allegheny Answering Service is equipped with state-of-the-art software and technology that focuses on security and privacy. Along with our HIPAA compliant trained agents, we are able to handle anything that comes our way, leaving you rest assured that your information is safe with us.

Allegheny Answering Service is fully PCI compliant. We are capable of processing credit card transactions over the phone. Our technology allows us to collect credit card information without leaving any record or trace of this private data

Every call is recorded for quality assurance purposes along with a caller ID to match it. Along with each call sent, is a logged message of each transaction our agents made or any additional information that our client may need. If you happen to have an inquiry to listen to a certain call, we can send that to you via a secure and encrypted email.

With staff on hand 24/7/365, we are able to help our clients with many tasks once they leave for the day or if they are simply just busy. Email and Fax Management support is offered to all clients. The only thing you need to do is to forward us your number or account and we can send instant replies along with taking care of the things that you do not have time to handle. We can send quotes, set appointments, answer general questions, provide customer service, and whatever else you may need.

Someone in your office on medical leave? Need assistance with a fundraising/general event? Just need someone temporarily to answer your calls? If you answered yes to any of those questions, we are more than happy to help you! We have no long-term contracts and instead go by 28 - day service agreements, meaning if you want to cancel, you only need to give us a 28 - day notice, how easy is that?! You can even stay a customer of ours if you only need us at certain times of the year. All you must do is give us notice to suspend your account, so you pay nothing until you restart the next season. This is perfect for seasonal businesses, annual fundraisers, and summer vacation periods where your office may be short staffed.

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